Park Inn ranks highest in guest satisfaction and wins J.D. Power Study 2009

26 Oct 2009


Park Inn, Rezidor’s young and dynamic mid market brand, has won the J.D. Power 2009 European Hotel Guest Satisfaction Index Study. The brand ranks highest in guest satisfaction in the mid-scale full service segment – and performs particularly well in reservation, food & beverage, and costs & fees. Also Rezidor’s first class brand Radisson Blu Hotels & Resorts celebrates a success on the second rank of the study’s upper upscale segment. “We are glad about and proud of both results”, says Olivier Jacquin, Senior Vice President Marketing, Sales & Distribution of Rezidor. “Especially Park Inn has achieved a fantastic position. The study 2009 reflects our unique service philosophy “Yes I Can!”, the success of our comprehensive refurbishment programs and of newly opened Park Inn flagships like in Manchester and Krakow”, continues Jacquin.

The J.D. Power European Hotel Guest Satisfaction Index Study is now in its fifth year and examines the overall satisfaction of European hotel guests based on seven measures (in order of importance): costs & fees, guest room, hotel facilities, food & beverage, check in / check out, hotel services, and reservation. 42 brands were measured and ranked in four segments: upper upscale, upscale, mid-scale full service, and economy. The 2009 study is based on responses from more than 13,000 guests who stayed at a hotel in Europe between May 2009 and September 2009.

The upper upscale segment 2009 was won by Steigenberger Hotels and Resorts, followed by Radisson Blu Hotels & Resorts, and Maritim Hotels. Park Inn leads the mid-scale full service segment – followed by Dorint Hotels & Resorts, and Clarion.

For further information please contact:
Christiane Reiter, Director Corporate Communication
Tel. +32 2 702 9222

Renu Snehi, Director Corporate Communication
Tel. +32 2 702 9241

About The Rezidor Hotel Group

The Rezidor Hotel Group is one of the fastest growing hotel companies in the world. The group features a portfolio of more than 380 hotels in operation and under development with close to 81,000 rooms in 59 countries.

Rezidor operates the brands Radisson Blu Hotels & Resorts, Regent Hotels & Resorts, Park Inn and Country Inns & Suites in Europe, Middle East and Africa, along with the goldpoints plusSM loyalty programme for frequent hotel guests. Under a worldwide licence agreement with the iconic Italian fashion house Missoni, Rezidor also operates and develops the new lifestyle brand Hotel Missoni.

In November 2006, Rezidor was listed on the Stockholm Stock Exchange. Carlson Companies is the main shareholder.

The Corporate Office of the Rezidor Hotel Group is based in Brussels, Belgium.

For more information on Rezidor, visit